Refund Policy
Thank you for shopping with MKH Active. We are committed to providing you with quality active wear and exceptional customer service. If, for any reason, you are not satisfied with your purchase, please review our refund policy below.
Note - Refund Timeline : No refund
1. Refund Eligibility
We want you to be completely satisfied with your purchase from MKH Active. Refunds may be considered under the following conditions:
a. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within [insert number of days, e.g., 7 days] of receiving the item. We will evaluate your request and may offer a replacement or a refund.
b. Incorrect Orders
In the event that we ship the wrong product or size to you, please contact us within [insert number of days, e.g., 14 days] of receiving the item. We will arrange for the correct item to be shipped to you or provide a refund.
2. Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at mkhactive@gmail.com or call us at +91 70097 50775 within the specified timeframe for your specific situation (as mentioned in Section 1).
- Provide your order number, a description of the issue, and any supporting evidence, such as photos of damaged products.
- Our customer support team will review your request and provide further instructions.
3. Refund Method
Refunds will be issued using the original payment method used for the purchase. If the original payment method is not available, we may issue a refund in the form of store credit.
Refund Timeline : No refund
4. Return Shipping
In some cases, we may request that you return the item to us. We will provide instructions on how to return the product, and we may cover the cost of return shipping for eligible cases, such as damaged or incorrect orders.
5. Non-Refundable Items
Please note that the following items are generally non-refundable:
- Items not in their original condition or packaging.
- Items showing signs of wear or use.
- Sale or clearance items.
- Personalized or customized items.
6. Changes to this Refund Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website.
7. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Email: mkhactive@gmail.com
Phone: +91 70097 50775